Before we can solve anything, we need to understand what the jobs to be done are. It is easy to state one's problem at a particular moment, but it is another thing to look at the same problem through a critical lens. The ability to identify, dissect & understand the problem is crucial.
How often have you seen a decision or a choice being made without fully understanding the issue? It is only too often that such decisions are made. A clear understanding of the environment can help identify and differentiate between immediate issues and long term problems. Creating the appropriate solution & having a plan of action ought to be very specific.
While the customer's job is to shift through the dust and select the product/service that will address their needs, our's is to craft solutions that can & will address those needs. No solution is ever perfect, and the ability to analyze the planned versus the actual is critical. This allows for the fine tuning of the solution, always being mindful of the needs that are being addressed.
This is where our experience & expertise comes in. We have been helping a broad range of customers with solution creation, implementation, training & maintenance, for the better part of 20 years.
Jobs To Be Done
Example of things we can help with
While the issues may be similar on a broader scale, each and every client presents their own unique challenge. These shades of grey are what keep things interesting for us. Here are some examples of the things our customers have asked us to assist with:
Implementing software, specifically Daylite & Merlin Project
Learning how to integrate software into their day to day operations
Assess the state of their technology in order to help them update, upgrade & improve
Implement project management principles where none are being used
Assisting with creating greater efficiency in some or all aspects of their workflows
How to use Merlin Project to plan, budget, manage & track their project
Creating a collaborative data sharing experience